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  • Showing 1 - 10 of 11 results.

    • REPORT
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    • 6/16/2017
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    • 20170420-86B67-2147404171
    Incident Description: Our Kenmore 790 oven outer glass exploded tonight while we were cooking our dinner. We are diligent in following all of the use guidelines of the manufacturer. An internet search for "Kenmore oven glass" produces far too many accounts of other consumers with ... (More)
    Business Comments:
    (6/2/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 11/29/2016
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    • 20161103-7BEFB-2147411430
    Incident Description: Kenmore Oven #790.92803011 The oven was on at 325 degrees. I opened the oven door to check the food and then gently closed it. The glass on the outside of the oven door exploded sending shards of glass (safety glass) across the kitchen. I was standing in ... (More)
    Business Comments:
    (11/14/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 12/28/2015
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    • 20151102-687EC-1528148
    Incident Description: (11/1/2015) The consumer stated that she had used the oven to cook biscuits. The oven had been off for about 15 minutes. While she was in the kitchen doing the dishes, the outer glass of the oven door shattered and popped out on the floor. (11/01/2015) The ... (More)
    Business Comments:
    (12/11/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 2/25/2015
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    • 20150201-52A1A-2147435833
    Incident Description: We were cooking a pizza in November 2014. Opened the oven up and the pizza was burnt to a crisp. The bottom of the oven was cherry red. We had to pull the circuit breaker to get the oven to shut off. Every time we tried using the oven after that the oven ... (More)
    Business Comments:
    (2/9/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 2/24/2015
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    • 20150121-E68E2-1463730
    Incident Description: On 01/20/15 the consumer was sitting at his dinner table when he heard a loud crack noise. The consumer looked over at the unit and saw the oven glass door explode. The consumer states the front glass of the oven door shattered into pieces, however, the ... (More)
    Business Comments:
    (2/6/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 7/23/2014
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    • 20140629-ABE10-2147443262
    Incident Description: We were heating some frozen pizza in the oven. We pre-heated the oven to 425 F in accordance with the instructions. It had just beeped to indicate the oven had reached the correct temperature. I took the oven door handle in my left hand and opened it as I ... (More)
    Business Comments:
    (7/10/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/25/2014
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    • 20140303-E2290-2147446751
    Incident Description: I was baking using my Kenmore Oven (model # 790.92803011) when the front viewing glass just exploded. The glass was in perfect condition prior to the explosion.
    There is 1 associated report
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    Associated Reports are a group of Reports submitted to CPSC about the same incident. For example, a person can submit updated information about an incident, resulting in two Reports. Or a witness or another family member can submit information about an incident already reported. When a search is done the primary Report will be listed in the search result along with a link to all of the other Associated Reports.
    Business Comments:
    (3/10/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/13/2014
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    • 20140203-E1A0D-1385115
    Incident Description: Caller stated that the outer glass door of the oven exploded shattering glass pieces everywhere. Glass pieces became a projectile which caused his spouse and child to receive lacerations to their legs. The oven was off for approximately 45 mins when the ... (More)
    Business Comments:
    (2/26/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/15/2012
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    • 20121024-54666-2147462571
    Incident Description: I bought a Kenmore Electric Range (model: 790.92803011) at Sears on Dec 2010. On Oct 12, 2012, the front outer glass oven door suddenly pop and the glass broken into small pieces without touching it. The oven was used at about 7:00am on Oct 12 to pre-heat the ... (More)
    Business Comments:
    (10/31/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 5/22/2012
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    • 20120429-CE946-2147468037
    Incident Description: On 04/26/2012 the outside glass on my Kenmore Range Oven door just exploded. Tiny pieces of glass were shot everywhere. Thankfully no one was near the oven and it had NOT been used that day. First, I spoke with [REDACTED] from the Repairs Dept. who told me ... (More)
    Business Comments:
    (5/8/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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