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  • Showing 1 - 10 of 13 results.

    • REPORT
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    • 5/4/2018
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    • 20171120-D692C-1714049
    Incident Description: I'd like to call your attention to a product that 1 recently purchased which I believe has a dangerous design feature. In August 2017 I purchased a Kenmore 26132 top loader washing machine. After leveling machine, doing hook up, and following instructions I ... (More)
    Business Comments:
    (4/20/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 11/4/2016
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    • 20161013-4261C-2147412025
    Incident Description: The microwave was being used when smoke started coming out of the top. One of the plastic grate holders became burnt and sparks were being made because the grounding was inadequate with the burnt bracket.
    Business Comments:
    (10/21/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 3/13/2015
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    • 20150122-8933E-1463913
    Incident Description: Smoothtop Electric range purchased in WV November 11, 2006 then installed it January 6th, 2007 and has had no problems with the product until January 19th, 2015 when the caller finished cooking supper, turned all the burners off. She looked at the range and ... (More)
    Business Comments:
    (2/26/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/19/2014
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    • 20140827-CFF93-2147441488
    Incident Description: Hi, We own a Kenmore Electric Range, 790.96009601. We've had a lot of trouble with the range top heating higher than where we set it, and then getting stuck on high and not turning off (to the point that we have to pull out and unplug the entire appliance). I ... (More)
    Business Comments:
    (9/5/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/3/2013
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    • 20131002-66585-1359411
    Incident Description: The consumer stated that was using the oven of her smooth top electric range for approximately 30 minutes before the display of her control board was showing an error message. The consumer stated that she was using the oven at a 350 degrees temperature. The ... (More)
    Business Comments:
    (11/18/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/3/2013
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    • 20130811-83E42-2147453205
    Incident Description: Kenmore gas range, model # 790, 6years old. Door handle fell off and oven door came apart while I was trying to open it. The glass in the middle of the door fell to the bottom of the door. We have had one side of the handle come off and the door come part way ... (More)
    Business Comments:
    (8/19/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/10/2013
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    • 20130318-75204-1313907
    Incident Description: The consumer says her husband pre heat at 350 degrees and then started it. When he started it, sparks shot out of the back. Their is minor damage to the back wall. The circuit breaker tripped during the incident which caused the sparks to cut off on its ... (More)
    Business Comments:
    (3/27/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/30/2013
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    • 20121228-E0284-2147460572
    Incident Description: I was using the oven portion of a Kenmore electric range. I had been preparing to cook dinner for that evening for my daughter and husband. The oven was preheated and I had just put the chicken into the oven. After the appropriate amount of time for the ... (More)
    Business Comments:
    (1/15/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/6/2012
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    • 20120613-B5A7E-1252856
    Incident Description: The consumer says she was baking cookies at 350 degrees. Suddenly on its own, the broiler came on. She is concerned because had she not been in the area, the situation could have been worse. The consumer says this happened without warning. She says on the ... (More)
    Business Comments:
    (7/23/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/23/2011
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    • 20111203-4AD3C-2147472719
    Incident Description: Smelled a burning rubber like smell while using oven. Turned off took off back panel smoke coming from it Orange wire melting and burning up into socket. Would have completely burned the house down.
    Business Comments:
    (12/12/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.