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    • REPORT
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    • 11/8/2018
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    • 20180911-1B0BE-1791286
    Incident Description: The consumer indicates that her washing machine emits a foul odor, more so when she has to drain the unit. Upon inspection, the consumer noticed that both the outside and the inside of its tubing contain mold. The consumer has contacted the Manufacturer ... (More)
    Business Comments:
    (10/18/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 9/22/2017
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    • 20170620-3F0E0-2147399554
    Incident Description: I purchased a Kenmore dryer - model number 68102 and it recently starting emitting a burning smell. When I checked the dryer lint trap, I noticed a void that lead straight down to the bottom of the dryer where the motor resides. I immediately unplugged the ... (More)
    Business Comments:
    (9/7/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 4/16/2015
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    • 20150325-DA2E1-2147434231
    Incident Description: My dryer caught fire. I clean the lint filter each and every time I put clothes in my dryer and check and clean the lint filter if I check the clothes before the cycle is complete. On 3/23/2015 I placed a load of clothes in my dryer, cleaned the lint filter, ... (More)
    Business Comments:
    (4/2/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/28/2014
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    • 20140929-3678C-2147440521
    Incident Description: Front load washer soap/bleach dispenser replaced. Original part caused washer to immediately stop if dispenser opened. Replacement part does not stop washer if opened. Told this was due to replacements parts manufactured without magnet. This dispenser is at ... (More)
    Business Comments:
    (10/14/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/15/2013
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    • 20130927-1BD63-1358988
    Incident Description: The consumer says the front loading washer balls up the clothes to the point where the clothes need readjusting 2-3 times per cycle. The consumer says the unit generates mold and mildew. The manufacturer has suggested to leave the door open and the detergent ... (More)
    Business Comments:
    (10/31/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/21/2013
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    • 20130225-9F941-2147458449
    Incident Description: Washing machine began to uncontrollably shake almost tipping over, it began smoking, and shut down. It will not turn on now.
    Business Comments:
    (3/8/2013) This product has been recalled. Please refer to the recall notification for assistance. http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/
    • REPORT
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    • 10/18/2012
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    • 20120827-43BE0-1268780
    Incident Description: (08/21/2012) The consumer stated that she was drying clothes on low heat for about 10 minutes. The consumer stated that she smelled smoke. She turned the dryer off. She called an air vent cleaning service. The technician came out immediately. The technician ... (More)
    Business Comments:
    (10/3/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 7/6/2012
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    • 20120510-94DFC-1247916
    Incident Description: The consumer stated that she had been experiencing problems with her front load washer for approximately 2 years. The washer would wobble during the course of a cycle. On 5/9/12, she heard the washer making extreme loud noises from wobbling, she noticed that ... (More)
    Business Comments:
    (6/21/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/3/2011
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    • 20110910-73936-2147475464
    Incident Description: My dryer seems to be heating too hot. Clothes smell burnt even when drying on permanent press. Kenmore model 96429100. It may be a potential fire hazard.
    Business Comments:
    (9/19/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
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