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    • REPORT
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    • 8/9/2019
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    • 20190703-676CF-2147380095
    Incident Description: The clothes dryer was running. My wife smelled something funny. When she looked at the dryer there were flames coming out of the top of the dryer. She called the fire company who came very quickly. After the fire was put out they looked at the dryer to ... (More)
    • REPORT
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    • 4/26/2017
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    • 20170301-CAA1D-2147405592
    Incident Description: Washing machine: Kenmore Elite model number 79631512211 purchased from Sears 1/16/2013 Agitator plate came off during a spin cycle - burning odor came from washer after extremely loud noise. Once the clothes were removed and the agitator plate was removed ... (More)
    Business Comments:
    (4/12/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 8/25/2016
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    • 20160711-E350B-1581338
    Incident Description: Caller stated the front load washer does not dispose of the water after use, it trickles inside and stays in the unit, which causes it to develop black mold. She stated that she tries to clean the unit but the mold remains. This incident has been ongoing ... (More)
    Business Comments:
    (8/11/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 8/3/2016
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    • 20160609-2354C-1575542
    Incident Description: This consumer is reporting her 45 pint dehumidifier as a fire safety hazard. She has two of the same model & serial number, however only one was running and found overheating at the time of this incident. She came home June 8th, 2016 and smelled a strong ... (More)
    Business Comments:
    (7/18/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 9/10/2013
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    • 20130818-5EBAD-2147452961
    Incident Description: Sears Outlet Store in Bridgeville, PA sold us a Kenmore Elite Washer 29272 serial number 110kw on August 15, 2013 that was recalled in December 2012. It was supposed to be a "scratch and dent" return which we weren't concerned about. The washer is not ... (More)
    Business Comments:
    (8/26/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/5/2013
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    • 20130211-BDF0F-1304474
    Incident Description: About December 8, 2012, my wife was using her Kenmore vacuum cleaner when it caught fire around the wand/cord area. It is a kenmore Model: 116.25512506, Part CO1ZCYKOOUOO-KCO1ZCYKZO.NO. I purchased it on 06/10/2006 from Sears in King OF Prussia, PA. I brought ... (More)
    Business Comments:
    (2/19/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/5/2012
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    • 20121103-D3769-2147462271
    Incident Description: Kenmore Dehumidifier Model 580.54701700 Ser # 705TAAC33584 This model is not in the recall. However, my unit got extemely hot and burned the outlet.
    Business Comments:
    (11/20/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/31/2012
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    • 20120803-D5EFE-2147465093
    Incident Description: My Sears Kenmore Dehumidifier filled by basement with smoke. I immediately unplugged this unit. I recently heard about a recall, but my model was not included. I sounds like it should have been. Model # 580.54501400 purchased at Sears 7/17/2004 for $169.59.
    Business Comments:
    (8/17/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/15/2012
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    • 20120715-9C76D-2147465680
    Incident Description: Through the Pa. weatherization program I received two window air conditioners. They are Kenmore by Sears. They both are installed properly.They are filled with mold. I have to have them taken out to clean them.They are back int he windows a day or two and all ... (More)
    Business Comments:
    (8/1/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/17/2012
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    • 20120327-817F8-2147468929
    Incident Description: Smoke with a horrible chemical/plastic like smell was pouring out around the seal of the front door of my front loader washing machine (Kenmore 796) filling the entire first floor of my house with smoke. I immediately shut the machine off.
    Business Comments:
    (4/3/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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