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    • REPORT
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    • 7/27/2018
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    • 20180309-504F6-1741394
    Incident Description: The consumer states that she was washing clothes in her washing machine when she heard an explosion. The consumer checked the unit and noticed that the noise came from the unit while it was in the spin cycle. The consumer notes that side of the washer bowed ... (More)
    Business Comments:
    (7/13/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 4/26/2018
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    • 20180130-D1D1F-1730459
    Incident Description: The consumer stated that she first experienced mold on the bottom of the washer around the rubber about eight months ago. The consumer had the rubber replaced but is still having a mold problem in the first year within warranty time. The consumer cleaned ... (More)
    Business Comments:
    (4/12/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 8/25/2015
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    • 20150801-BB8FE-2147429729
    Incident Description: Front loading Kenmore washer develops mold and associated bad odor (which is sometimes imparted to clothes) despite rigorous cleaning regimen for washer. Cleaning regimen includes removal of soap dispenser tray & cleaning & drying, as well as wiping and ... (More)
    Business Comments:
    (8/11/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/1/2015
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    • 20150306-962EF-2147434799
    Incident Description: Kenmore model 110.87572601 ser# MU1106600 Electrical relay/control board failure. During a drying cycle electrical meltdown with smoke, top panel paint burned off and dryer continued to run at maximum heat. I happened to come down to the basement and smelled ... (More)
    Business Comments:
    (3/18/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/8/2014
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    • 20140814-EC1B4-2147441951
    Incident Description: During the last two days, August 12-13, 2014, my wife and I found our Kenmore washing machine had started on its own, several times. Not only does it waste water and electricity, it could also be very dangerous. Consider what could possibly happen, if no one ... (More)
    Business Comments:
    (8/22/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 5/8/2014
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    • 20140416-C9E97-2147445379
    Incident Description: I have a Kenmore 580.54351500 dehumidifier that was extremely hot (discolored the inside of the water bucket) when I returned from being gone over a weekend. The water bucket was partially full, and the motor was too hot too touch. I've retried it a couple of ... (More)
    Business Comments:
    (4/24/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/23/2013
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    • 20130915-4A618-2147451911
    Incident Description: Where handle and vacuum meet sparks fired and the vacuum stopped working. Smoke lingered and there was black smudge at the handle to vacuum connection.
    Business Comments:
    (9/23/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/12/2013
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    • 20121231-9200E-1293234
    Incident Description: DEAR SIRS, I AM WRITING THIS LETTER IN REGARDS TO ISSUES I HAVE ENCOUNTERED WITH PRODUCT I PURCHASED FROM YOUR COMPANY. ON OCTOBER 26 1997 I PURCHASED AND HAD INSTALLED A PROPANE GAS FURNACE AT MY RESIDENCE AT [REDACTED]THIS FURNACE WAS INSTALLED TO REPLACE A ... (More)
    Business Comments:
    (2/25/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/29/2012
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    • 20121104-F8ACC-2147462250
    Incident Description: Dryer cycle ended and clothes were removed. Closed dryer door and left house for 2 hours. When we cam home the dryer had started on its own and had been running for an unknown amount of time. This is an ongoing problem and after researching the internet we ... (More)
    Business Comments:
    (11/14/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 2/22/2012
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    • 20120130-BE638-2147470778
    Incident Description: My lint trap filter was not fitting into my dryer properly. This bugs me because I know how important it is in keeping lint from entering the duct and causing a fire. I always clean out my lint trap filter. I decided to take a look at the hang up. Upon ... (More)
    Business Comments:
    (2/7/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
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