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    • REPORT
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    • 12/7/2017
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    • 20171115-4A65F-2147395405
    Incident Description: my front loader washer is full of mold. we have left the door open and it is still bad. many of my brands have been recalled but not mine. we took out the detergent cup last night and the mold if even back in there. there has been mold for over a year but i ... (More)
    Business Comments:
    (11/22/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 1/4/2017
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    • 20161209-B98AC-2147410019
    Incident Description: I was vacuuming my area rug. After several minutes the vacuum went off. I thought I might have accidentally pressed the power button on the handle, so I pressed the power button. Sparks shot out of the cord about 1 inch from where the cord goes into the ... (More)
    Business Comments:
    (12/19/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 8/21/2014
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    • 20140730-EF75B-2147442429
    Incident Description: I have a Kenmore top load washer that spins and become unbalanced and shakes all over the floor. I contacted Sears and found that they have this problem with the same washers but the washers have a different model #. I was told until they have an acceptable ... (More)
    Business Comments:
    (8/7/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 7/17/2014
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    • 20140617-4C23B-2147443629
    Incident Description: I have a kenmore dehumidifier, model number 580.54501400, ser number 404ta018419. When I plug it into a GFI outlet it immediately shut off. If I plug it into an outlet that is not a GFI it works. This concerns me that there is a potential problem. For example ... (More)
    Business Comments:
    (7/3/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/2/2012
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    • 20121011-F6B92-2147462924
    Incident Description: Kenmore Vacuum Cleaner Model #116.25614 When vacuuming using the PowerMate (beater brush) I noticed the connection at the handle at the top of the hose had smoke coming from it and smelled a burnt rubber/plastic smell while the PowerMate intermittently went ... (More)
    Business Comments:
    (10/19/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/7/2012
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    • 20120705-7AD5C-1257338
    Incident Description: The consumer says last night her son was working when he called her stating his roommate told him of a strong odor in the home. She went to his home and noticed fumes and smoke had engulfed the home. The consumer called the Fire Dept who said the fire was ... (More)
    Business Comments:
    (8/23/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/29/2011
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    • 20111206-172DC-2147472611
    Incident Description: The other night, our electric [REDACTED] dryer overheated/caught fire and filled the basement with smoke. The smoke alarm alerted us to this danger. When we went into the laundry room, the dryer was still running and the air was thick with smoke. The dryer ... (More)
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    Associated Reports are a group of Reports submitted to CPSC about the same incident. For example, a person can submit updated information about an incident, resulting in two Reports. Or a witness or another family member can submit information about an incident already reported. When a search is done the primary Report will be listed in the search result along with a link to all of the other Associated Reports.
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