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    • REPORT
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    • 11/7/2019
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    • 20190926-DD6D4-2147377459
    Incident Description: Re: Health issue Bought a Sears window air conditioner in June 2017, ran fine, maintained that year. 2018, ran fine, maintained but found what looked like black spots on grill area and cleaned. 2019 (September) lady stopped and said she smelled mold in the ... (More)
    • REPORT
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    • 2/28/2019
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    • 20190107-4FCEC-2147383379
    Incident Description: Kenmore Series 100 he... top load washing machine begins to rattle bang an walk in the rinse and spin cycle causing the machine to impact the wall and indicator lights blink on and off and machine shuts down have to unplug re plug and hold machine while cycle ... (More)
    Business Comments:
    (2/12/2019) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 7/6/2018
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    • 20180613-630A9-2147387378
    Incident Description: Kenmore Elite electric washer is defective. Ours is less than 6 months old purchased at Sears. Today, while mid-cycle washing a very small load of delicates, the top glass lid exploded. There was a loud "bang" sound when the lid shattering. On opening the ... (More)
    Business Comments:
    (6/21/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 6/20/2018
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    • 20180208-F4A41-1733300
    Incident Description: In January 2018, the washer started shaking during use. The problem during all wash cycles. The consumer tried changing the cycles while washing, but the problem was still present. It also happens with everything that is washed in the machine. The consumer ... (More)
    Business Comments:
    (6/6/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 10/25/2017
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    • 20170715-DC1BB-2147398943
    Incident Description: When washing machine is in the Spin Mode the machine shakes violently and will not spin out. It's a Kenmore Elite Top Loader. Model #796 . 31512211. Serial : 211PNBM59421.
    Business Comments:
    (10/11/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 8/3/2016
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    • 20160602-79961-1574369
    Incident Description: Consumer stated that she is experiencing similar problems of Recall number: 13-073. Hazard:An unbalanced load can cause the washing machine to shake excessively and the drum to come loose during use, posing a risk of injury to consumers and property damage to ... (More)
    Business Comments:
    (7/18/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 6/2/2016
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    • 20160510-70B08-2147419626
    Incident Description: Lint is accumulating under dryer and igniting into fire.
    Business Comments:
    (5/18/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 4/19/2016
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    • 20160209-57B83-1554313
    Incident Description: The consumer started having allergies due to her clothing but she was unaware why as she had not been doing anything differently to her clothing. 12/15/2014 (Approximately) - The consumer indicates that she noticed the washing machine had accumulated mold in ... (More)
    Business Comments:
    (4/5/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 7/9/2013
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    • 20120820-E66F7-1267259
    Incident Description: The consumer says there was a gas odor inside the dryer upon first opening the door. The consumer says the odor is contained inside the dryer. He contacted a technician who inspected the unit on 8-9-12. He told the consumer that the leak is inside the machine ... (More)
    Business Comments:
    (6/24/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/27/2013
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    • 20130219-4B7E4-2147458653
    Incident Description: Kenmore Dryer Model Number 417.88042700 Top of cabinet gets so hot as to cause skin burn if you touch it. Will melt plastic too. I did search did not find any recalls and also sent email to Sears customer service regarding same and got no reply.
    Business Comments:
    (3/13/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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