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    • REPORT
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    • 8/8/2019
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    • 20190716-20EB0-2147379852
    Incident Description: Washing machine top glass shattered while on cycle. Pieces fell inside washer
    • REPORT
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    • 4/24/2019
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    • 20190227-CC214-1836769
    Incident Description: The submitter is reporting the unit for posing a fire hazard. He put a comforter in the dryer and selected the bulking bedding setting with low heat. When he went to check on the load he noticed the machine finished the cycle but when he removed the comforter ... (More)
    Business Comments:
    (4/10/2019) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 4/17/2019
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    • 20190306-68E86-1838657
    Incident Description: The consumer is concerned that the recall parameters for the product are too narrow. The pan is to prevent water damage, and the pan is not designed as a fire barrier The consumer received notice that his Kenmore water heater was potentially included in the ... (More)
    Business Comments:
    (4/3/2019) This product has been recalled. Please discontinue its use and refer to the recall notification for assistance. https://www.cpsc.gov/Recalls/2019/A-O-Smith-Recalls-Ultra-Low-NOx-Water-Heaters-Due-to-Fire-Hazard
    • REPORT
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    • 2/15/2019
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    • 20181212-4D93F-2147383814
    Incident Description: Kenmore Elite 31633 glass lid spontaneously explodes, throwing glass shards and fragments up and around the machine, and into the washer drum and soap intakes. This occurred when no-one was home, and when the machine was not in operation. If anyone were ... (More)
    Business Comments:
    (2/1/2019) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 9/14/2018
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    • 20180818-E716B-2147386101
    Incident Description: On Thursday, August 16th, 2018, I was cooking dinner on a Kenmore Electric Range (we have a Kenmore Electric Range/Microwave Oven Hood Combo). I had the fan from the microwave hood on to eliminate any water vapor. I noticed a glowing coming from inside the ... (More)
    Business Comments:
    (8/30/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 7/23/2018
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    • 20180628-935E5-2147387113
    Incident Description: Kenmore dryer model#417-93142200 The incident took place on April 1, 2018, about 9am. My tenant [REDACTED] notified me that the Kenmore dryer in my rental property was on smoke/fire. The Fire Department came. I went to the house at about 10:30am and could ... (More)
    Business Comments:
    (7/9/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 7/3/2018
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    • 20180515-0DD22-1761673
    Incident Description: The washer was in use on regular cycle. Caller smelt gas and went to investigate. Flames were coming from the machine. Caller was able to put out the flames on the outside of the machine but there was still a fire inside of the machine. Contacted the fire ... (More)
    Business Comments:
    (6/19/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 10/26/2017
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    • 20170717-14AF5-2147398889
    Incident Description: My Kenmore elite [dryer] caught on fire from the inside of the circuit board, luckily I was able to unplug gas line and electricity before it got out of control. When my husband opened the unit, there were papers for technician only right next to circuit ... (More)
    Business Comments:
    (10/12/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 10/23/2017
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    • 20170704-5BD31-2147399232
    Incident Description: This is about the Kenmore bagless upright vacuum. I have had it for less than six months but do not have the receipt anymore, just the book and the box it came in. Was vacuuming normally for five minutes and it started to smell and got so hot I could not ... (More)
    Business Comments:
    (10/6/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 4/12/2017
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    • 20170216-36E22-2147407032
    Incident Description: Heard a pronounced boom sound from the water heater closet, followed by and undulating sound from the burner on the water heater, late at night. Early in AM called a repairman, who came, and found that there was a slit in the screen that covers the burner ... (More)
    Business Comments:
    (3/29/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.