Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. Consumers should check with recalling firms for further details.

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  • Showing 1 - 10 of 38 results.

    • REPORT
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    • 9/28/2018
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    • 20180821-69392-1786141
    Incident Description: This consumer is reporting his electric range purchased at Tucson Mall 04/16/2011 Date of incidents began around February 2011 through August 19, 2018. The caller is reporting these incidents as a severe burn hazard. He has had to replace the heat control ... (More)
    Business Comments:
    (9/14/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 11/17/2017
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    • 20170601-E368A-1667430
    Incident Description: Consumer is reporting that her oven racks have become warped causing the contents to burn user when it is in use. The racks being uneven creates a safety hazard. She stated that she was using the oven when the shelf collapsed and the food contents burnt her ... (More)
    Business Comments:
    (11/2/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 9/29/2017
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    • 20170627-1B0E0-1674707
    Incident Description: (06/23/2017) The consumer stated that the dishwasher was in the wash cycle. Smoke was coming from the door. Power was lost in the product. The consumer stated that her husband pulled the unit from under the counter. He removed the front cover from the door. ... (More)
    Business Comments:
    (9/15/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 9/20/2017
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    • 20170827-9D416-2147397845
    Incident Description: 08/27/17. Oven was not heating, but still warm from previous use. Outside glass on oven door exploded all over the floor. No one was touching the oven in any way. My wife was working on the counter to the left of the oven.
    Business Comments:
    (9/5/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 8/4/2017
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    • 20170518-4474F-2147400398
    Incident Description: Pie shells cooking in oven. At same time, stove top being used to cook potatoes on turbo boil burner, while peas and carrots cooking on back burner and chicken and gravy cooking on big burner. Everything on stove top is turned off to combine all ingredients ... (More)
    Business Comments:
    (7/21/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 6/20/2017
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    • 20170528-54115-2147400144
    Incident Description: In November of 2016 I bought a Kenmore Gas Stove Model 790-74323313. This stove has burners that turn on when anyone is near the stove. I was making toast next to it and apparently leaned on it. I did not know it was on until a family member smelled gas. I ... (More)
    Business Comments:
    (6/6/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 6/5/2017
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    • 20170408-D4488-2147404561
    Incident Description: Sears Kenmore gas range has increasingly had high gas smell , purchased in 2014, getting worse. Model no. 790.74003310, s/n vf34595419, can't find any info on web about this range, it does light, but very slow to come to temp; approx. 20 minutes to 350 deg; ... (More)
    Business Comments:
    (5/19/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 3/6/2017
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    • 20170203-5A074-2147407383
    Incident Description: I was baking frozen fries in the oven. When it was done, I took them out and turned off the oven. I was outside in my patio grilling steaks. As I was walking in, I heard a loud "pop". I thought something had fell from a cabinet. It turned out to be the glass ... (More)
    Business Comments:
    (2/17/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 6/30/2016
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    • 20160519-088C4-1572122
    Incident Description: The consumer indicates that she put a stick of butter in the microwave and almost immediately heard humming coming from the unit. She tried hitting the stop button and it would not do so; she proceeded to unplug the unit. The consumer opened the microwave and ... (More)
    Business Comments:
    (6/16/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 4/12/2016
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    • 20151226-16595-2147425464
    Incident Description: My Kenmore gas dryer is burning clothes. The issue seems to be identical to what is described in recall # 12251. However, my dryer model number does not fall into the range in that recall. My Kenmore dryer model # is 796.91272210 I have contacted Kenmore and ... (More)
    Business Comments:
    (3/29/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.