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    • REPORT
    • |
    • 10/6/2014
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    • 20140913-C1442-2147440974
    Incident Description: After purchasing a front load washer from Sears a foul odor started coming from the interior within 6 months despite meticulously following the manufacture suggested cleaning/maintenance schedule and keeping the door open when not in use. For another two ... (More)
    Business Comments:
    (9/22/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/20/2014
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    • 20140723-3C881-2147442605
    Incident Description: I purchased a Kenmore front loading washer in October 2012 from Sears. Model 796.4127. S/N 209PNXL10226. The rubber gasket in the washer does not drain and holds water. It has black mildew on it which does not come off. It makes all of the wash smell like ... (More)
    Business Comments:
    (8/6/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 6/10/2013
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    • 20130507-2D93F-1325646
    Incident Description: The consumer stated that the instructions for the Sears Kenmore dryer indicates that you take a hot wire and connect it to the metal case of the dryer. He considers this to be unsafe. He also has the instruction booklet that shows the hazard. There has an ... (More)
    Business Comments:
    (5/24/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
    • |
    • 2/17/2012
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    • 20111219-D8F79-1221260
    Incident Description: The consumer says she is getting an F11 code and a FDL door lock code. She says it is very difficult to get past the code and have the washer run normally. She says pieces of the electronics are wiggling loose during the spin cycle and its short circuiting. ... (More)
    Business Comments:
    (2/3/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
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