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    • REPORT
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    • 3/1/2016
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    • 20160204-823AF-2147422012
    Incident Description: The battery for the cordless drill was in the charger and had begun to smoke and melt without tripping the breaker of the surge protector it was plugged into. The surge protector is plugged into a 110V outlet. If not noticed, it would certainly have caught ... (More)
    Business Comments:
    (2/26/2016) The battery is under recall and both the battery and charger were replaced. Customer reports that he kept the battery on the charger whenever the drill was not in use; this is contrary to the instruction manual instructions. Customer was instructed to not ... (More)
    (3/2/2016) We have contacted this customer and replaced both the battery and the charger. He responded with an e-mail, copied below: From: [REDACTED] [mailto:[REDACTED]] Sent: Monday, February 08, 2016 3:38 PM To: [REDACTED] Subject: Outstanding Service I recently had ... (More)
    • REPORT
    • |
    • 3/24/2014
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    • 20140227-12ECA-1389153
    Incident Description: The Kawasaki 19.2v cordless drill battery charger (purchased from Tractor Supply some time ago) started melting along with the filtered power strip that I had it plugged into. If by chance I did not check on it one day, this could have burned down my house. ... (More)
    Business Comments:
    (3/18/2014) We have received the Kawasaki 19.2V battery charger, power transformer and power strip at issue from the complainant. We also contacted the complainant directly, who informed us that he had left the battery on the charger for 2 or 3 days, as was his custom, ... (More)
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