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    • REPORT
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    • 1/22/2016
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    • 20151221-3D612-2147425611
    Incident Description: I was curling my hair with the iron when a small popping noise occurred and the section of where the wand and the cord meet caught on fire, there was about a 4" flame, more than I'd like anywhere near my face. I promptly unplugged the unit and it threw it ... (More)
    Business Comments:
    (1/6/2016) Helen of Troy acknowledges receipt of the submission. We are in the process of investigating the allegations made in the submission.
    • REPORT
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    • 2/1/2016
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    • 20160105-FE923-2147425035
    Incident Description: The Hot Tools Model 1101 burned my wife and singed her hair this morning. I have taken a picture of her hair burned on to the barrel. It got so hot, the black plastic end melted. She has the temperature setting at one of the lower numbers. Please give me your ... (More)
    Business Comments:
    (1/27/2016) Helen of Troy acknowledges receipt of the submission. We have investigated the allegations made in the submission directly with the consumer and have been unable to determine the root cause at this time.
    • REPORT
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    • 6/9/2016
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    • 20160517-0013A-2147419482
    Incident Description: My Hot Tools Straightener caught on fire. Model HTKIS1. I plugged it in as I normally do and immediately noticed smoke coming from the On/Off switch area. I attempted to flick the switch to the off position and saw flames coming from the area. I unplugged the ... (More)
    Business Comments:
    (6/1/2016) Helen of Troy acknowledges receipt of the submission. We are in the process of investigating the allegations made in the submission.
    • REPORT
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    • 6/14/2016
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    • 20160522-B3886-2147419377
    Incident Description: When using hair straightener for approx 10 minutes suddenly a bright flash & loud pop which burnt through my clothing burnt my chest
    Business Comments:
    (6/8/2016) Helen of Troy acknowledges receipt of the submission. We are in the process of investigating the allegations made in the submission.
    • REPORT
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    • 10/12/2016
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    • 20160911-6016F-2147414272
    Incident Description: I was simply curling my hair in the same fashion that I have for the last 10+ years. I actually was not using any products this particular time (thank goodness), otherwise I'm sure my hair would have been on fire. I was using the Hot Tools 1-1/4" barrel ... (More)
    Business Comments:
    (9/28/2016) Helen of Troy acknowledges receipt of the submission. We are in the process of investigating the allegations made in the submission.
    • REPORT
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    • 9/6/2017
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    • 20170810-F83C0-2147398220
    Incident Description: The front of the handle and end of this blow dryer overheat to the point where it can easily burn skin on contact - I have to hold it a very specific way and set it down very carefully to avoid burning my hand, and recently burned my leg after setting it on ... (More)
    Business Comments:
    (8/29/2017) Helen of Troy acknowledges receipt of the submission. We are in the process of investigating the allegations made in the submission
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