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    • REPORT
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    • 5/4/2018
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    • 20180118-C42D8-2147393576
    Incident Description: On Friday January 12, 2018 the glass on a Heat & Glo Gas Fireplace spontaneously shattered presumably from gas building up behind the glass as has occurred previously on Heat & Glo fireplaces that have been previously recalled. The fireplace was turned off ... (More)
    Business Comments:
    (4/26/2018) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. HHT’s Heat & Glo products are complex appliances, meaning that questions and concerns are not readily ... (More)
    • REPORT
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    • 12/7/2016
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    • 20161114-75628-2147410800
    Incident Description: We turned on our Heat N Glo fireplace over the weekend. Roughly after a half hour later we heard a loud noise and the glass door shattered.
    Business Comments:
    (11/22/2016) HHT’s Heat & Glo products are complex appliances, meaning that questions and concerns are not readily addressable via the CPSC website. Accordingly, HHT strongly encourages its customers to contact their Heat-N-Glo dealer.
    • REPORT
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    • 8/25/2015
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    • 20150707-30C18-1495078
    Incident Description: The consumer stated that the unit was installed in the house that he purchased new from K. Hovnanian Builders. The consumer stated that the fireplace comes on by itself. The consumer stated that this happened on three occasion. After the first two times, the ... (More)
    Business Comments:
    (8/13/2015) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. This is why HHT stands behind all of its products with the best warranty in the industry. HHT’s Heat & Glo ... (More)
    • REPORT
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    • 12/11/2014
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    • 20141113-C6452-2147438920
    Incident Description: Heat-n-Glo fireplace model number 8000TRD glass shattered after turning the unit on. This unit was purchased in 2002. There was a recall for this same problem on two other models of Heat-n-Glo fireplaces but apparently not for this model. This model may very ... (More)
    Business Comments:
    (12/5/2014) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), and HHT is proud of its long heritage of performance and safety. This is why HHT stands behind all of its products with the best warranty in the industry. HHT’s Heat N ... (More)
    • REPORT
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    • 9/23/2014
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    • 20140829-3F7ED-2147441410
    Incident Description: I have a Heat & Glo gas fireplace place that is controlled by a remote. Several times the fireplace has been found running while the controls were set to off. The manufacturer did have me reset the code on the controls and were helpful the first time I ... (More)
    Business Comments:
    (9/17/2014) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. This is why HHT stands behind all of its products with the best warranty in the industry. HHT’s Heat & Glo ... (More)
    (10/2/2014) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), and HHT is proud of its long heritage of performance and safety. We are sorry that this issue was not quickly addressed to the customer's satisfaction. HHT’s Heat & Glo ... (More)
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