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    • REPORT
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    • 6/3/2016
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    • 20160511-BB8AC-2147419611
    Incident Description: My Fireplace turns on randomly by itself. This has happened several times over the past few months. Last night I had to turn off the gas and unplug the igniter to turn it off. I have contacted the manufacture and the installer they want to charge a service ... (More)
    Business Comments:
    (5/23/2016) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. HHT’s Heat & Glo products are complex appliances, meaning that questions and concerns are not readily ... (More)
    • REPORT
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    • 3/24/2015
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    • 20150301-6131D-2147434959
    Incident Description: Gas stove fireplace model 8000TR-OAK-IPI glass shattered under normal use.
    Business Comments:
    (3/13/2015) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. This is why HHT stands behind all of its products with the best warranty in the industry. HHT’s Heat & Glo ... (More)
    • REPORT
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    • 11/10/2011
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    • 20111013-26239-2147474366
    Incident Description: I have a cerona Heat & Glo Gas fireplace Ser# 0021184384. The unit is a brand new house that was built in 2009. This unit has never been run. The first time I tried to run it the unit lit then the flames lifted off the burner filling the gas fire place with ... (More)
    Business Comments:
    (11/4/2011) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT) and HHT is proud of its long heritage of quality and safety. HHT's products are complex appliances, meaning questions and concerns are not readily addressable via the CPSC ... (More)
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